Meet Patti, a vital part of Precision Images’ since Day 1!

Here’s Part 2 of our series on the amazing women of Precision Images…

A while back, while trying to figure out who was Precision Images’ longest serving employee, Patti Hanson and Heather Brower (who you’ll meet in the next few weeks) each insisted the other had been here longer. Here’s some amazing facts, Patti’s husband retired from Precision Images a few years ago, and her son Chris is our Production Manager. Patti was recruited to join Precision Images from it’s very beginning by co-founder Don Bitterman. She has a smile that lights up a room, and mad paper airplane skills.

Patti, playing for keeps during “Have fun at work day”. She’s a paper airplane shark.

Please explain what you do at Precision Images.

Manage construction document library and online plan room:

  • process orders for hardcopy or digital files
  • provide project document management throughout the ‘life’ of a project, from Schematic Design through Record As-Builts, with special emphasis on the bidding phase
  • implement and manage custom plan rooms for general contractors and facility managers

Purchasing supplies & materials for PI’s in-house operations

Process customer requests for equipment supplies

Invoicing customer supply orders, back-up invoicing for production orders

Fill in where needed, as requested in production and customer service


Patti in the 1980s, dressed as the Frog Princess for a Halloween Party.

How did you come to work here? How long have you worked here?

My husband and I both worked for the same reprographic company as founding partners Phil & Don and followed them into their new business.  I started with PI about six months after they opened their doors in 1992.


Favorite thing about working at PI? Favorite memory?

Hard to choose a favorite.  I’ve experienced so much and have been given so many opportunities for growth, both professionally and personally.

  • managed a printing services trailer on the Nike headquarters job site during its initial construction
  • managed PI’s first branch office in downtown Portland
  • contributed to the start-up and eventually managing the document library, including consulting on custom software development
  • coordinated our other job site print services trailer managers with library services and print production at the main shop
  • provided exclusive management of document files for large construction projects from General Contractors, coordinated printing & distribution to subcontractors

I have enjoyed freedom to create; to learn and apply that knowledge for the benefit of PI as well as myself.  I still feel pride in myself, if I may be allowed, for the time and effort invested in studying and passing the exam for certification as Construction Document Technologist, offered through the Construction Specifications Institute (CSI).

Favorite memory:  engaging in a little office romance that grew into a marriage that has lasted almost 42 years.  My husband left the printing industry to start his own construction business.

Future favorite memory:  working with our son, who also has his own extensive history with PI.

Little Patti with her grandfather.

Printing is a male dominated field, have you ever had issues with that? How does it feel to work in the printing industry?

I don’t think there is a woman out there who hasn’t had some kind of issue in the work place, and I don’t think the printing industry, generally speaking, is any different from any other industry.  By that I mean, wherever you have multiple people, there will be a rainbow of opinions, beliefs and issues.  At times during my career I have faced some attitudes that were hard to ignore, but they were few and far between.  I am fortunate to have not experienced the hardship and heartache so many other women have endured.

I can truthfully say the years spent at PI have been the best.  Phil & Don have fostered an environment that is respectful and inclusive.  Employees are treated fairly as individuals and, as all companies must have policies and procedures (for the good of all), flexibility is allowed.  We are a team, we are a family (bickering included!).


How has the industry changed over the years?

Tremendously!  When I started at the tender age of 18, 16mm & 35mm microfilm, aperture cards and microfiche were the predominate methods of file storage.  Black & white prints could be made from the film or blueline (diazo) copies were made from translucent originals (vellum/sepia).  We then progressed to black & white printing without the smelly ammonia of ‘blueprinting’.  Machines became faster, sharper, and with more color.  Color opened the door to serving more diverse customer groups in addition to more opportunities within our traditional customer base, Architects/Engineers/Contractors.  Gone are the days when we printed 100+ sets of 300+ drawings for bidding contractors, shipping them all over the US and in some cases, the world.  The Document Library is a little quieter these days with digital files handled through online plan rooms or directly from person to person.  However, as with the industry, our jobs and responsibilities have continued to evolve and advance.  There is no standing still!


How do you feel about the future of printing?

Excited!  PI has always stayed current, on the cutting edge of new developments.  I enjoy being part of PI’s journey into the future.  I’ve come far and learned much, but there is so much more to see and do.  Never stop learning…

Patti at 7 years old.

Favorite food? Favorite band or music? Favorite movie? Favorite book?

I can’t pin down one favorite of anything.  There are many things that bring enjoyment.

Favorite food:  (almost) anything spicy.  If there is Tapatio hot sauce on it or jalapenos or pepperoni in it, it has to be good!

Favorite band/music:  I listen to several different types of music (I station-surf in the car).  Favorite bands have included The Beatles, Paul Revere & the Raiders, Chicago, Journey, The Police / Sting, Genesis / Phil Collins.

Favorite movie:  The Breakfast Club, A Star is Born (1976-Streisand/Kristofferson), Jesse Stone series.

Favorite book:  The Bible, early Stephen King.  Hmmm…..a bit of conflict there.

Posted by Amy Stocky

“Build Better Together” @ 2019 Industry Forum on March 14

IF 11x 17 Poster FINAL – Printable versionPrecision Images is proud to be a sponsor of the 2019 Industry Forum from CSI (aka Construction Specification Institute)!

We will be taking part in the “Speed Education” segment at this year’s forum to teach people about all the various printing material options and how to find the best one for each particular project. Our resident expert, Erica Bitterman-Ryon will be presenting these informative talks.

Keynote speaker will be Adele Naude Santos, FAIA.


Posted by Amy Stocky in Tradeshow

Meet Erica, Our Senior Sales Executive – She’s Pure Sunshine!

To celebrate Women’s History Month, we are highlighting some of the amazing women that make things happen here at Precision Images. Printing has historically been a male dominated field, so it might be a surprise to learn the roles women hold here at Precision Images.

Our first spotlight feature celebrates Erica Bitterman-Ryon, she is our Senior Sales Executive, and has worked at PI since she was a kid. Her father Don was one of the co-founders of Precision Images, so it’s in her blood and in her soul. She may in fact be the greatest sales person who ever lived, as there is no task too tough, no demand too crazy, Erica WILL make it happen, and she remains contagiously cheerful through it all!

Please explain what you do at Precision Images.

I am the person that helps you find the service for your project. Here to help when you’re down to the wire and need fast and beautiful results. Your Trusted Advisor.

How did you come to work here? How long have you worked here?

I was hired back in May of 1995. Don, one of the founders and my father, knew I disliked my current office manager job. He offered me the position of front counter, receptionist, and project manager. But it was supposed to be for 6 months till I found another office manager job. I never left. It will be 24 years this May. I moved into Sales late 1997.

Favorite thing about or memory of working at PI?

My clients, and no, I am not being cheesy. I love the people I get to work with. I don’t just have clients, I have a lot of friends and many mentors that have helped me along the way and are always willing to explain things to me. Never once made me feel like I was asking a stupid question. I just wanted to understand more so I could do my job better for them.

Favorite Memory is tough, I have some projects I got to help with in my start that I have never forgotten, like the Washington County Justice complex. First big job I was put in charge of.  D.A. Hilderbrand gave me an aerial picture of the site when completed and 20 years later I still have it hanging on my wall with his wonderful words to me.

There is also my time spent with “CSI” Construction Specification Institute. They have honored me many times with the work I have done in my 20 years with them. Getting the Al Hanson Award which is the top award for a chapter, was huge for me, and this year I was honored to be elected at the NW Region President Elect. They have mentored me and helped me along in my career and I am forever grateful.

Printing is a male dominated field, have you ever had issues with that? How does it feel to work in the printing industry?

Ya know, no I haven’t.  I thought I would, I was nervous about that at first, with a little chip on the shoulder prepared for issues. But that chip went away very fast. I have always been treated with the utmost respect and have never been made to feel like I wasn’t welcomed or that it was boys only club. A lot of that though Is my personality, I don’t intimidate easily or get my feather ruffled. I am always smiling and happy.  Life is too short to grumpy and walk around with a chip.

The printing industry is like no other, we have changed and evolved so many times over the years and will continue to do so.  Looking for new services and products for our clients.  It isn’t just copies. We are not Kinkos. We get to be involved in a little piece of someone’s artwork that they are leaving behind for generation as their legacy, it is part of our legacy too.

How has the industry changed over the years?

I never thought the industry would change as it did. Pushing blue prints was far easier, I do miss my purple thumbs and that smell. But now things are faster and more colorful, and technology advancements change us so quickly.  It is staying ahead of it and not getting lost. I never thought I would be doing site walks and doing these colorful graphics on buildings and for trade shows. It was easier 20 years ago, I have a lot more I need to learn and research, but with all that, this is far more exciting and allows me to be more creative than ever before, now I am part of the team discussing what materials are best and the logistics of things. With blue prints you don’t get to do that.

How do you feel about the future of printing?

Excited and overwhelmed at the same time.  Excited for the projects I have yet to work on and be involved with. Overwhelmed with keeping up with new materials and processes and learning all I can about them.

Tell us about you, what is your Favorite food? Favorite band or music? Favorite movie? Favorite book?

Fav food that is tough, I love Italian, lobster raviolis.  BUT I spent a week in New Orleans and grew to love the food there: Alligator, Boudin, catfish and Beignets, OH MY!  And so much more.

Favorite band/music is an easy one, everyone knows I am obsessed with Fleetwood Mac and Stevie Nicks.

Favorite movie is tough too, I grew up watching Godzilla movies and the old hammer film monster movies and still love them to this day.  For current movies, I am so not the chick flick movie gal, it would be the Marvel movies and John Wick.

Favorite book, I am an Anne Rice fan of the Vampires, Witches, Mummy and Werewolves.  I also have a signed copy of “Midnight in the Garden of Good and Evil”, after reading that book I had to go to Savannah Georgia to see the place for myself!


There you have it, a glimpse into the world of Erica Bitterman-Ryon, our sales tour-de-force and the sunshine of Precision Images. Her cheerful laughter keeps everyone here smiling throughout the day, and her industry knowledge makes her a highly trusted partner for any project.

Stay tuned next week when we highlight another amazing woman here at Precision Images.


Posted by Amy Stocky in About Precision

The New Portal Is Coming! The New Portal Is Coming! Customer Portal That is…

Big News! We’re Launching A New Customer Portal Soon!

A new Portal? What Does That Mean?

For more than a decade, our trusty “Send Us Files” Customer Portal has gotten your jobs to us quickly and efficiently. There was a time when Precision’s “Send Us Files” portal, or “Portal 1”, as we endearingly refer to it, was cutting edge. In fact, it inspired many of the customer portals used across the country by other printers. But, as we all know, technology continues to move at a startling pace, and sadly, Portal 1’s day has come.

In the next few months, Precision Images will be launching “Portal 2” (Yes, we know we need to work on that name, and are open to suggestions). “Portal 2” will offer a more attractive, modern look and added capabilities, for example, the ability to update any details and/or files of your order up until the exact time our Production folks start on the order. Once production starts, you will still have the ability to send revised files and revised instructions via the same order if needed. We’ve done our best to keep the look and feel of the old “Send Us Files” Portal, and hopefully minimize any extra stress in your day.

You’ll be hearing more about this upcoming launch in the next few weeks, and soon we’ll have some Beta testers trying it out in the field. One important fact to note, all existing users will need to reset their password in “Portal 2”. Once reset, your email and basic address information should be in “Portal 2” waiting for you.  Sorry, for that minor inconvenience, but we think you’ll agree the new ease of use, added security, and modern look is worth it.

We understand that change can be difficult, but we know once you get settled in, you will love “Portal 2” as much or more than you loved “Portal 1”.

Thanks in advance for your patience as we put “Portal 2” into place.


Kind Regards,

Precision Images

Here’s a sneak peak of the new Portal 2 login screen!

Posted by Amy Stocky in About Precision

Sales Professional Wanted for Printing and Scanning Hardware in Portland

Precision Images has served the varied printing needs of Portland for 27 years. In addition to being the #1 printing company (Daily Journal Of Commerce Reader’s Choice) in our beautiful city, we also sell and service wide and small format printers and wide format scanners, printers and copiers.

We are currently seeking a sales professional to service our hardware clients and grow our client base. “Service above all else” is our motto, and we expect that from all our staff. Excellent customer service is vital. We welcome sales professionals and/or those eager to learn our profession to apply. Customer service, sales, and CRM experience are big pluses. If you are smart, organized, outgoing, and enjoy working hard to serve others, we want to meet you.

Compensation for this position includes a base salary in addition to an aggressive commission schedule. Vehicle allotment, fuel card, smart cellphone and expense account are also included with this position. Precision Images also offers a benefit package with medical and vision insurance, paid vacation and sick days. A 401K plan and Flexible Spending Account (FSA) are also available. We are also firm believers in the power of trade associations and are willing to cover various members fees.

In return, we expect you to meet or exceed our sales goals. Maintain, grow, and develop relationships to our customers, have a commitment to quality, and be able to track, monitor, and develop sales leads. Our hardware sales rep will have an office inside our facility but is expected to spend a great deal of time out in the field.

If you value delivering excellent service, enjoy meeting new people and fostering relationships, are a motivated self-starter, and want to be part of our internal family atmosphere, please send a cover letter and resume to:

We welcome diversity at Precision Images and encourage women, LGBTQ, and people of color to apply.

Posted by Amy Stocky in Career Opportunity

We don’t print stuff, we give you service.

Portland sunset

The printing business has really changed in the last 20 years with the internet, as there are so many more options for our customers. Which means that we here at Precision Images need to really go the extra mile. But the truth is that printing has never been a one-size-fits-all product. The finished product is always customized to what the customer needs. It’s just more apparent now, more than ever, that we don’t sell printing. What we sell is service.

We help you achieve your vision.

Ultimately our customers want this printed project because they have a vision for their business, and the printing we provide will help you get there. You want more customers, a successful meeting or trade show, or more revenue. We want to help customers like you reach your business goals, so we offer solutions that move you forward.

We offer a fresh perspective.

A lot of the value we give is in our ideas and consulting on printing projects. When we do our job to investigate what your obstacles and goals are, we are able to bring you a completely different perspective and new creativity to your project that can truly solve problems.

We give you local access.

It might be cheaper or easier to order something online, but it may not give you the best results for your business goals. Many customers that are able to come into the shop appreciate the ability to get advice face-to-face, and see the work that’s being done for them right here.

We value our relationships.

We aim to establish long relationships with our customers. Many of our customers have been with us since we opened our doors, and others are just beginning with us. We like to think that we are people you like working with, but more importantly we want to give you a level of trust in our business that you can count on.

The philosophy at Precision Images has always been service before all else. That’s even more true today!

Posted by Phil Guzie in About Precision